Nice website and cute clothes but awful communication and don’t bother ordering anything you really love because you might never get it. I ordered something a paid for shipping and it’s three weeks and a couple days and it still hasn’t come and when it does we’ll see if it was worth the wait. Happy shopping and good luck! Hope you get what you order! xoxo
Hi Maria, We’re sorry to hear about your disappointment with your order. Customer Service is here for you, so please reach out so we can help remedy this situation (http://www.lulus.com/customer-service.html).
December 12, 2016 at 3:58 pm
Stephanie
In love with there dresses..
But just ordered a beautiful black dress, at the end of the night my whole body was dark!
Not a cheap dress either for it to have stained my whole body etc.
Real Disappointing!
January 25, 2017 at 12:38 pm
Natasha
Highly upset with this website. I was so happy to finally find a nice pair of over the knee heel boots. Unfortunately the boots didn’t ship until like a week after and I didn’t receive a notice or anything if I didn’t call them I wouldn’t have known what happened. Today my boots came and they look used and one of them was ripped in the front. Highly upset, never experienced something like this.
February 2, 2017 at 7:59 pm
Lillian
Bought their Serendipitous Black vegan leather moto jacket but got a size too small. The review was not entirely accurate and now I can’t return it because it was final sale.
February 10, 2017 at 3:52 pm
She's not nice
I bought a beautiful dress off this website. The dress was nice and true to size but the dress had a weird scent to it and not like a warehouse scent it smelled like body oder or curry. I had to wash the dress before wearing it. Dress was too nice to return.
February 27, 2017 at 9:10 pm
Leigh Seery
I have ordered from Lulus in the past but honestly I won’t in the future. I ordered 4 dresses for my daughter to try for her spring sorority formal. Not only did it take THREE weeks to receive the dresses, there was NO communication from Lulus as to why the order took so long. I had to keep calling (and waiting on hold) to finally be told that Lulus had apparently changed warehouses right when I placed my order and that is why processing took so long. NO ONE FROM LULUS TOLD ME THIS. They never sent an email or tell me this the first 3 times I called to check on the order. All I was told was “your order is processing and will be shipped soon”. When we finally received the dresses, we kept two of them and I returned two. This was also a nightmare. It took Lulus almost three weeks to process my return. Again, I received NO communication from Lulus. I was told they would email me when they received my return and again when my account was credited. Neither was done. I again had to call them to find out what was going on. After being on hold for 30 minutes, the customer service agent simply told me “sorry, we are receiving a large amount of returns at the moment so our processing time is longer”. There are too many other websites out there to order dresses from that are much easier to deal with. The dresses we kept were honestly not worth the headache.
March 14, 2017 at 5:48 am
brittany
I will for sure never be buying anything from lulus again. Not only are the pictures deceiving, but even the reviews were completely off and not honest. I ordered two dresses in XS and both came extremely oversized, wrinkled and not pictured at all. This is the worst online shopping experience I’ve ever had. Also, not to mention I waited for both of these dresses for weeks on end, than when they arrived I couldn’t wear either of them. do not buy from this website. its bullshit. save your money.
May 15, 2017 at 11:13 am
Amber Bean
I just got my dress for a party I’m going to next week. I ordered it in a size I was worried for, but it literally fits like a glove. The dress arrived in an adorable little box so, so quickly. Not only that, but I adore the style of clothing and organization on the site. So, so happy with the company so far. I’ve spent each day since my purchase promoting the dress/site. Thank you, Lulus!!!
May 19, 2017 at 12:53 pm
Angela Macis
Great experiences with this website for years.
May 24, 2017 at 3:12 pm
Alissa
I ordered the cutest dresses for a wedding, and they got lost and ended up showing up after the event, and now I will not be refunded for the dresses now. They sell very cute dresses but the service is not as great. This is upsetting since they have cute items.
May 31, 2017 at 3:52 pm
Sarah bayes
Ordered a dress from Lulus last week, came in early and I was SUPER excited to pick it up and try it on. I opened the package and it was the wrong dress. Very confused, I contacted customer service and Jade told me that she would happily send me my dress with overnight shipping because I needed it before Thursday for my convocation(this was on Saturday)as long as I sent photos of the wrong dress to love@lulus.com. By Monday, I was concerned that I hadn’t received a confirmation email or a tracking number, so I sent a few emails inquiring about it and received no response. So I called this afternoon and spoke with Jessica, who was lovely but the problem was out of her hands. Jade had set my order up to be shipped but there was a hold on it, so it wasn’t shipped. It is now Tuesday and I am learning that jade simply didn’t ship my order, even though I sent an email of the incorrect dress. I was also informed that I had to send the incorrect dress back, which is fine but jade also left that part out when I spoke to her. Very disappointed in the carelessness regarding my order and Jades incompetence. Now I am
Out of a dress for my convocation and cannot afford another one because I will not be refunded the money I spent until the product is back in the warehouse. Will not be ordering from Lulus again, unfortunately.
June 6, 2017 at 12:59 pm
Noemi
Lulus has terrible communication and terrible customer service. I called to return my heels. Cause they were stained with yellow marks. Girl said I had to do it online so I emailed and they a whole day to reply 1 message. They did not give me a full refund. They kept $5 for shipping. I shouldn’t be paying for the shipping when the shoes were sent to me stained. I ordered the same pair but I’m a bigger size and yet again the shoes came stained. Emailed them 5 days ago about it & they haven’t replied. DONT BUY FROM THEM!
June 12, 2017 at 9:09 pm
Anonymous
I ordered a dress based on the size chart and when it arrived it was disproportionate to the size indicated on the chart. I would average it was a large when I ordered a small. I contacted the company and let them know of the error and that I would be happy to accept an exchange but because the item was listed as final sale they were unwilling to budge. I wasted my money and was unable to get a refund or exchange for a dress that was inappropriately labeled and advertised and so large it could not be altered to fit. I will not be purchasing from Lulus in the future and my advice is to ensure you only buy dresses that are full price so you can return if they are falsely advertised.
July 22, 2017 at 7:52 pm
KAYLA LUONG
The sizing is so wrong. I always wear XS for Lulus brand but this dress is more like size M for me. This is the 2nd dress that is in size XS but fit like size M. I’m 5’5, 110 pounds, 32C.
I’m so obsessed with their dresses!
Nice website and cute clothes but awful communication and don’t bother ordering anything you really love because you might never get it. I ordered something a paid for shipping and it’s three weeks and a couple days and it still hasn’t come and when it does we’ll see if it was worth the wait. Happy shopping and good luck! Hope you get what you order! xoxo
Hi Maria, We’re sorry to hear about your disappointment with your order. Customer Service is here for you, so please reach out so we can help remedy this situation (http://www.lulus.com/customer-service.html).
In love with there dresses..
But just ordered a beautiful black dress, at the end of the night my whole body was dark!
Not a cheap dress either for it to have stained my whole body etc.
Real Disappointing!
Highly upset with this website. I was so happy to finally find a nice pair of over the knee heel boots. Unfortunately the boots didn’t ship until like a week after and I didn’t receive a notice or anything if I didn’t call them I wouldn’t have known what happened. Today my boots came and they look used and one of them was ripped in the front. Highly upset, never experienced something like this.
Bought their Serendipitous Black vegan leather moto jacket but got a size too small. The review was not entirely accurate and now I can’t return it because it was final sale.
I bought a beautiful dress off this website. The dress was nice and true to size but the dress had a weird scent to it and not like a warehouse scent it smelled like body oder or curry. I had to wash the dress before wearing it. Dress was too nice to return.
I have ordered from Lulus in the past but honestly I won’t in the future. I ordered 4 dresses for my daughter to try for her spring sorority formal. Not only did it take THREE weeks to receive the dresses, there was NO communication from Lulus as to why the order took so long. I had to keep calling (and waiting on hold) to finally be told that Lulus had apparently changed warehouses right when I placed my order and that is why processing took so long. NO ONE FROM LULUS TOLD ME THIS. They never sent an email or tell me this the first 3 times I called to check on the order. All I was told was “your order is processing and will be shipped soon”. When we finally received the dresses, we kept two of them and I returned two. This was also a nightmare. It took Lulus almost three weeks to process my return. Again, I received NO communication from Lulus. I was told they would email me when they received my return and again when my account was credited. Neither was done. I again had to call them to find out what was going on. After being on hold for 30 minutes, the customer service agent simply told me “sorry, we are receiving a large amount of returns at the moment so our processing time is longer”. There are too many other websites out there to order dresses from that are much easier to deal with. The dresses we kept were honestly not worth the headache.
I will for sure never be buying anything from lulus again. Not only are the pictures deceiving, but even the reviews were completely off and not honest. I ordered two dresses in XS and both came extremely oversized, wrinkled and not pictured at all. This is the worst online shopping experience I’ve ever had. Also, not to mention I waited for both of these dresses for weeks on end, than when they arrived I couldn’t wear either of them. do not buy from this website. its bullshit. save your money.
I just got my dress for a party I’m going to next week. I ordered it in a size I was worried for, but it literally fits like a glove. The dress arrived in an adorable little box so, so quickly. Not only that, but I adore the style of clothing and organization on the site. So, so happy with the company so far. I’ve spent each day since my purchase promoting the dress/site. Thank you, Lulus!!!
Great experiences with this website for years.
I ordered the cutest dresses for a wedding, and they got lost and ended up showing up after the event, and now I will not be refunded for the dresses now. They sell very cute dresses but the service is not as great. This is upsetting since they have cute items.
Ordered a dress from Lulus last week, came in early and I was SUPER excited to pick it up and try it on. I opened the package and it was the wrong dress. Very confused, I contacted customer service and Jade told me that she would happily send me my dress with overnight shipping because I needed it before Thursday for my convocation(this was on Saturday)as long as I sent photos of the wrong dress to love@lulus.com. By Monday, I was concerned that I hadn’t received a confirmation email or a tracking number, so I sent a few emails inquiring about it and received no response. So I called this afternoon and spoke with Jessica, who was lovely but the problem was out of her hands. Jade had set my order up to be shipped but there was a hold on it, so it wasn’t shipped. It is now Tuesday and I am learning that jade simply didn’t ship my order, even though I sent an email of the incorrect dress. I was also informed that I had to send the incorrect dress back, which is fine but jade also left that part out when I spoke to her. Very disappointed in the carelessness regarding my order and Jades incompetence. Now I am
Out of a dress for my convocation and cannot afford another one because I will not be refunded the money I spent until the product is back in the warehouse. Will not be ordering from Lulus again, unfortunately.
Lulus has terrible communication and terrible customer service. I called to return my heels. Cause they were stained with yellow marks. Girl said I had to do it online so I emailed and they a whole day to reply 1 message. They did not give me a full refund. They kept $5 for shipping. I shouldn’t be paying for the shipping when the shoes were sent to me stained. I ordered the same pair but I’m a bigger size and yet again the shoes came stained. Emailed them 5 days ago about it & they haven’t replied. DONT BUY FROM THEM!
I ordered a dress based on the size chart and when it arrived it was disproportionate to the size indicated on the chart. I would average it was a large when I ordered a small. I contacted the company and let them know of the error and that I would be happy to accept an exchange but because the item was listed as final sale they were unwilling to budge. I wasted my money and was unable to get a refund or exchange for a dress that was inappropriately labeled and advertised and so large it could not be altered to fit. I will not be purchasing from Lulus in the future and my advice is to ensure you only buy dresses that are full price so you can return if they are falsely advertised.
The sizing is so wrong. I always wear XS for Lulus brand but this dress is more like size M for me. This is the 2nd dress that is in size XS but fit like size M. I’m 5’5, 110 pounds, 32C.